Services

For Owners

WHY CHOOSE US:
With At Home Properties, you’ll enjoy a personalised property management experience. As a family business, we focus on the details and provide a comprehensive solution that eliminates hassle from day one, giving you peace of mind.
You’ll connect directly with our dedicated team, not subcontractors or rotating managers, allowing us to select tenants who are the best fit for your property.
And here’s the cherry on top: our property management fee is just 5.99% + GST, and that includes a range of top-notch services.
INSPECTION AND RENTAL ASSESSMENT
We’ll start with a thorough inspection of your property, highlighting its condition and cost-effective improvements to boost rental potential.
Next, we’ll analyse the local rental market and recommend a competitive rental price, which you’ll approve before listing. Let’s make your property shine!
FINDING A TENANT
We’ll promote your property and arrange viewings that fit everyone’s schedules.
Our thorough tenant screening includes identity checks, employment verification, and background, credit, and reference evaluations. We’re committed to finding the perfect fit for your property! TENANCY AGREEMENT We’ll handle the Tenancy Agreement and Pre-Tenancy Inspection Report, approved by the Office of the Tenancy Tribunal, on your behalf.
We’ll also collect a minimum of 4 weeks’ bond and lodge it with the Department of Housing and Building as required by law. The bond is refundable to the tenant only after a satisfactory final inspection at the end of the tenancy.
TENANCY MANAGEMENT We aim to build rapport with tenants from the start, as strong relationships and open communication enhance property management. This approach helps us retain good tenants and address any issues promptly.
RENT COLLECTION We’ll check for rental payments on their due date and transfer funds, minus expenses, to your specified account, providing a detailed statement.
If rent isn’t received, we’ll promptly contact the tenant via phone, email, or text for an explanation. If we can’t reach them or don’t get a satisfactory response, we’ll issue a formal 14-day Notice of Remedy as required by the Residential Tenancies Act
PROPERTY INSPECTIONS We will conduct property inspections every three months and provide detailed reports after each visit. If issues arise, we’ll notify the tenant and follow up until resolved.
MAINTENANCE AND REPAIRS Should your property require maintenance or repair work—such as plumbing, electrical, cleaning, or gardening services—we will organise this on your behalf, with your agreement. We have a network of reliable and cost-effective tradespeople at our disposal. Alternatively, if you prefer, you can nominate your own tradesperson. BUILDING MANAGEMENT OPTIONS If you need renovation or building work done on your property, whether before or after a tenancy, we can arrange quotes and contracts for you. RENT REVIEWS We will review the rental market relevant to your property and if we feel that an increase in the rental is due then we will advise you and implement the increase with your agreement. DISPUTES AND MEDIATION In case of a dispute, we’ll first try to resolve it through mediation. If that fails, we’ll represent you at Tenancy Tribunal hearings. We’d love to manage your property—feel free to contact us to discuss further!